We use industry standard encryption to keep yourpersonal information secure throughout the payment process. We do notpermanently store your credit card or bank information. We will not be liablefor any damages or losses (whether direct or indirect) caused if a member'scard is used fraudulently.

In an effort to prevent fraudulent use of credit cards or other paymentoptions, we will undertake reasonable efforts to validate the legitimacy of theorder and payment method. This process may include requesting proof of identityand a formal check on. However, we do not guarantee that we can prevent thefraudulent use of such information by unauthorised third parties. In instancesof high value orders being placed and/or where we suspect your card may be atrisk of fraudulent use, we will follow internal company procedures to confirmthe order is bona fide. Orders undertaking a formal check will be placed onhold until we have received confirmation this transaction is legitimate. Wherewe cannot reasonably rule out fraudulent card use prior to processing yourorder, we may decide to cancel the order (notifying you via email).

We are pleased to offer Click & Collect. This service is only available at our Sydney Double Bay store from 10 am - 4 pm onMonday - Saturday, excluding public holidays.To collect your order, please ensure you bring your receipt or your email confirmation in store with a valid photo ID and the card you purchased with. 

Delivery Fees: Delivery fees and times vary for different products and are calculated at checkout based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of aground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

Delivery methods & locations: We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalised. For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.

Our delivery partner may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the courier company to arrange for redelivery.We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.You agree to pay any shipping and handling charges presented to you at the time you make a purchase.We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.

Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts(whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.